David Rotman, writing in MIT Technology Review, made the case that advances in technology and growth in productivity have not paid off for working Americans.
He considered whether there is something in the nature of technology that rewards highly-trained employees and eliminates the jobs of unskilled employees.
I think the problem is the priorities of the people in charge, not the nature of technology.
It is not technological progress that leads to public libraries having shorter hours, or public utilities have deferred maintenance, or customer service centers keeping people on “hold” for endless minutes. Rather it is the priorities of the people in charge.
To the extent technology is the cause, I think the reason is that the impetus has been to develop technologies that eliminate jobs rather than technologies that provide better services and improve the quality of life for the majority of Americans.
How Technology Is Destroying Jobs by David Rotman for MIT Technology Review.